mk777 Privacy Policy – Your Personal Data, Explained Clearly

Who We Are

mk777 is an online casino and sports betting platform available to players in Bangladesh. When you register an account, place a bet, deposit via bKash, Nagad, Rocket or Bank Transfer, or contact our support team, mk777 acts as the data controller responsible for your personal information.

This Privacy Policy explains what data mk777 collects, the reasons we collect it, who can see it, and how long it stays on our systems. Reading it in full takes around five minutes and helps you make informed decisions about your account.

Personal Data We Collect

mk777 collects only what is necessary to operate your account safely and comply with responsible gambling requirements. The table below shows each category, specific data points, and when they are collected.

Category	Data Points	Collected When
Identity	Full name, date of birth, NID / Passport / Driving Licence number	KYC verification before first withdrawal
Contact	Mobile number (required), email address (optional)	Account registration
Financial	bKash / Nagad / Rocket account number, Bank Transfer details, transaction history	Every deposit and withdrawal
Device & Technical	IP address, device model, OS version, browser or app version, session timestamps	Every login and game session
Gameplay	Bets placed, games played, win/loss history, bonus use	Ongoing during your sessions
Communications	Live chat transcripts, support ticket content	When you contact our support team

mk777 does not collect sensitive personal data such as religion, ethnicity or political opinion. We do not store payment card numbers — all mobile money transactions are processed through the respective providers.

How mk777 Uses Your Data

Every piece of data we hold has a specific purpose. We do not sell your personal information to third parties.

Account management — Creating and maintaining your mk777 player account, processing logins and password resets.
Payments — Verifying deposits and withdrawals via bKash, Nagad, Rocket or Bank Transfer, and resolving any payment disputes.
KYC compliance — Confirming your identity before your first withdrawal, as required by anti-money-laundering procedures. We accept NID Card, Passport or Driving Licence.
Responsible gambling — Monitoring gameplay patterns to identify potential problem gambling behaviour and applying self-exclusion or deposit limits on request.
Customer support — Reviewing chat transcripts and tickets so our 24/7 live chat team can resolve issues accurately.
Security and fraud prevention — Detecting suspicious login attempts, duplicate accounts and bonus abuse.
Service improvement — Analysing aggregated, anonymised gameplay data to decide which games and features to add or improve.
Promotions — Sending you details of relevant bonuses via SMS or push notification, only if you have opted in.

Legal Basis for Processing

mk777 processes your personal data under one of the following legal grounds:

Contract performance — Processing needed to run your account, handle payments and deliver the services you signed up for.
Legal obligation — KYC identity checks and anti-money-laundering record-keeping required by applicable regulations.
Legitimate interests — Fraud detection, platform security, and aggregated analytics that do not override your fundamental rights.
Consent — Marketing communications and non-essential cookies, where you have explicitly opted in. You may withdraw consent at any time.

When We Share Your Data

mk777 shares personal data only when necessary and only with parties bound by confidentiality obligations.

Payment Processors

Your mobile number and transaction reference are shared with bKash, Nagad, Rocket or your bank solely to process the transaction. mk777 does not retain your full wallet PIN or bank login credentials.

Identity Verification Partners

During KYC, your ID document image and name are passed to our verification partner to confirm authenticity. Data is used only for that check and is not stored by the partner beyond their own retention period.

Game Providers

Providers such as Spribe, JDB, Playtech, Red Tiger, Ezugi and Sexy Gaming receive a session token and your anonymised player ID when you launch a game. They do not receive your name, mobile number or payment details.

Legal and Regulatory Bodies

If required by law or a valid court order, mk777 will disclose the minimum information necessary to satisfy the legal requirement. We will notify you where permitted to do so.

mk777 does not sell, rent or trade your personal data. Any third party receiving your data is contractually required to protect it and use it only for the stated purpose.

How Long We Keep Your Data

mk777 retains personal data for as long as your account is active and for a period afterwards to meet legal and audit requirements.

Data Type	Retention Period	Reason
Account & identity records	5 years after account closure	AML and regulatory audit
Transaction history	5 years after each transaction	Financial record-keeping
Gameplay logs	2 years after last session	Dispute resolution, responsible gambling monitoring
Support chat transcripts	2 years after ticket closure	Quality assurance, dispute evidence
Marketing opt-in records	Until you withdraw consent	Proof of lawful marketing

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you.

How We Keep It Secure

mk777 uses a layered approach to protect your personal data from unauthorised access, loss or misuse.

TLS/SSL encryption on all data in transit between your device and mk777 servers.
Encrypted storage for sensitive fields including identity document references and payment references.
Access controls — only staff with a specific operational need can view personal account data, and all access is logged.
Two-factor authentication available on your player account to prevent unauthorised logins.
Routine security audits and penetration testing on the platform infrastructure.

No system is completely immune to breaches. If a breach occurs that is likely to harm your rights, mk777 will notify you and the relevant authority without undue delay.

Cookies and Tracking on mk777

When you visit the mk777 website or use the mk777 app, we use cookies and similar technologies to keep your session active and understand how players use the platform.

Essential Cookies

These are required for the site to work: keeping you logged in, remembering your language preference and securing your session. You cannot opt out of essential cookies while using the site.

Analytics Cookies

Anonymised data on page views, session duration and navigation paths helps the mk777 team improve the site. No personal identifiers are attached to analytics data. You may opt out via the cookie preferences panel.

Marketing Cookies

Only activated with your explicit consent. These help mk777 show you relevant promotions on partner sites. You may withdraw consent at any time, and existing marketing cookies will be cleared within 24 hours.

Your Rights as a Player

You have the following rights regarding the personal data mk777 holds about you. Submit a request through our 24/7 Live Chat and we will respond within 30 days.

Access — Request a copy of the personal data mk777 holds on your account.
Correction — Ask us to fix inaccurate or incomplete information (for example, a misspelled name on your KYC record).
Deletion — Request erasure of your data. Note that we may need to retain certain records during our legal retention period even after account closure.
Restriction — Ask us to pause processing of your data while a dispute is under review.
Portability — Receive your account and transaction data in a structured, machine-readable format.
Objection — Object to processing based on legitimate interests, including profiling for responsible gambling monitoring.
Withdraw consent — Opt out of marketing communications at any time without affecting your account status.

Exercising any of these rights is free of charge and will not result in your account being penalised or closed.

Changes to This Policy

mk777 may update this Privacy Policy when our practices change, when new features are added, or when regulations require us to do so. When a material change is made, we will notify active players by SMS or push notification at least 7 days before the change takes effect.

The "Last updated" date at the top of this page always reflects the current version. Continuing to use mk777 after a notified change takes effect means you accept the updated policy. If you do not agree, you may request account closure before the effective date.

Get in Touch

For any question about this Privacy Policy, or to exercise one of your data rights, contact the mk777 support team directly:

24/7 Live Chat — available inside the mk777 app and on the website. This is the fastest way to reach us.
Help Centre — visit mk777 FAQ & Help Center for guides on account, payments and responsible gambling.

When submitting a data rights request, please include your registered mobile number and the nature of your request so we can verify your identity and respond efficiently.